by BenRibble | May 27, 2021 | Team Training
Luxottica has replaced Luxottica University with their new E-learning platform called Leonardo. Please utilize this platform on no-doctor days and anytime you want to increase your knowledge of brands and optics. The link to Leonardo is saved in the Training folder on...
by BenRibble | Feb 18, 2021 | Team Training
The following communication was received from the lab regarding orders in which we send a frame to the lab. Best practice is to include the frame tracking number on the lab notes prior to sending the lab order (choose “no” to transmitting when taking...
by BenRibble | Feb 17, 2021 | Team Training
The following is an example of an email received by patients approximately six months prior to their scheduled Next Eye Exam (NEE). This gives them the opportunity to add the appointment to their calendar, “Reschedule Now”, and even opt-in for text...
by BenRibble | Feb 5, 2021 | Team Training
Team, If you have time, please watch the first portion of the VSP/AcuityLogic integration training found at the link, below. You will only need to watch until they begin talking about the administration side of the integration. This will be a large portion of our...
by BenRibble | Jan 25, 2021 | Team Training
When holding frames for patients please abide by the following guidelines… Place in a tray in the lab on the lower shelf.Insert a post-it note that includes the following information:Patient NameToday’s DateReturn-to-Stock Date (1 week from today’s...
by BenRibble | Aug 31, 2020 | Team Training
Remember to initial ALL posts in the comment section so that we know you’ve reviewed the communications. When scheduling appointments, please be sure to inform patients that we appreciate them arriving 10-15 minutes prior to their scheduled time to fill out...
